Value Added Distribution

Value Added Distribution

Communication drives Small and Medium Businesses.

To succeed as a SMB, you need to keep customer satisfaction and employee productivity high and operational costs low. Dynamic communications that help you strengthen relationships, increase collaboration and mobility, and improve performance are at the core of your future success. These solutions are robust, user-friendly and tailor-made for any vertical / industry. With increased security, mobility and an enriched user experience — all at a lower cost — the SMB offering helps businesses grow.

As the cornerstone of the OpenTouch Suite for SMB, the OXO Connect offers an all-in-one, end-to-end converged solution for voice, data and video, with zero-touch deployment. With support for up to 300 users, it is easy to order, install, use and maintain. We offer a complete range of IP/SIP and Digital Desk Phones, WLAN and DECT handsets to leverage rich telephony capabilities.


SMB Product Portfolio

Our SMB Communications Ecosystem offering comprises of…

  • Unified Communication (Telephony) Solution from Alcatel-Lucent Enterprise.
  • Wired Network Infrastructure from Alcatel-Lucent Enterprise.
  • Low cost, enterprise-grade Wireless Network Infrastructure from Alcatel-Lucent Enterprise.
  • Unified Threat Management (Network Security) Appliance from Fortinet.
  • Analog and SIP Phones from Alcatel.

Our unified communications and desktop applications, as well as enhanced off-site/remote mobility applications on BYODs promote increased productivity and keep users connected to their business anytime, anywhere. Finally, a variety of customer welcome solutions answer exactly what SMBs need, from simple voice mail to intelligent and smart call routing etc.

  • Legacy and IP Telephony Solutions
  • On-Site / Off-Site Mobility (VoWi-Fi/DECT etc)
  • Unified Communications, Collaboration and Social Media Interfaces

SMB Networking offer includes Fast / Gigabit Ethernet Switches and Wireless Infrastructure (Instant Access Points IAPs working on 802.11a/b/g/n/ac) enabling high speed wired and wireless (Wi-Fi®) access. It’s Plug-and-play when used with OXO PBX Systems – Zero-Touch Auto configuration of Switch, IP phones and Auto-discovery of Access Points. Result – shorter installation and configuration time.
Network Security platform, FortiGate, consists of single appliance that provides a broad array of security and networking functions, including firewall, VPN, anti-malware, intrusion prevention, application control, Web filtering, anti-spam, DLP, WAN acceleration, and WLAN control etc.


SIMPLE EQUATION THAT CAN CHANGE THE FUTURE OF YOUR BUSINESS

Communication methods evolve and organizations advance with innovation. SMBs, like any other enterprise, are looking to adopt technologies that reduce costs, increase customer satisfaction and help them thrive and survive. So, what is the right equation when selecting communications and collaboration solutions? Learn more downloading our Infographic.


The right equation for SMB Success

Today’s environment is extremely competitive requiring SMBs to be innovative, more productive and cost effective. Alcatel-Lucent OXO Connect increases SMBs’ prosperity while improving customer satisfaction, increasing productivity and reducing costs. And it is ready for the cloud.

Solutions for SMBs that are SIMPLE, ROBUST and CONNECTED.

Alcatel-Lucent OpenTouch Suite for SMB with OXO Connect: Simple, Robust, Connected.

Whether delivering mobility, increasing productivity or assuring business continuity, SMBs look for communications and collaboration solutions that are SIMPLE, ROBUST and CONNECTED.

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With increased simplicity, confirmed robustness and being connected, all at a lower cost: Alcatel-Lucent OpenTouch® Suite for SMB helps businesses grow.

OpenTouch Suite for SMB offering is based on the new generation of communication server called OXO Connect. This robust communication server for SMBs is ready to connect and deliver cloud services with an extended capacity of up to 300 users. OXO Connect is the new generation of OmniPCX® Office RCE with a clear, future-proof direction for connecting to cloud services and delivering advanced services to SMBs. Moreover, OXO Connect has a simplified licensing built on a single Universal Telephony License and a new service offer that guarantees three years of free software upgrades.

OpenTouch Suite for SMB includes the following features:

  • Teamwork and collaboration to help teamswork together
  • Enhanced off-site mobility to keep users connected to their business anytime,anywhere
  • Wireline/wireless phones and efficient desktops to increase productivity
  • Customer welcome to provide a professional greeting and increase customer satisfaction
  • Network infrastructure that reduces costs by using a single infrastructure for voice and data services

With this new offer, Alcatel-Lucent Enterprise starts a new era for SMB and confirms its leading positioning this market.


SMB MARKET

Feature-rich and Cost-effective Solutions for range of customers…

SOHO Businesses

Various integrated features make the OXO Connect perfect partner in SOHO business growth…

  • Auto Attendant – Don’t miss any calls and transfer them to the right users.
  • Voice Mail – Don’t miss any important calls any time.
  • Integrated Call Centre Solution.
  • Smart Phones as PBX Extensions.
  • Billing System for Cost Control.

Residences – Palaces and Villas

OXO Connect is the perfect choice for Palaces and Villas with a range of Phones to choose from for various applications…

  • Wide range of Fixed Phones including Video Communication, Colour Display and Touch Screen Options.
  • Mobility options for increased reach and coverage for indoor / outdoor areas (DECT and WiFi Sets). You can reach your support staff anywhere and everywhere.
  • Smart Phones as PBX Extensions.
  • Multiple Door Phones for Visitors control.
  • Billing System for Cost Control.

Healthcare – Clinics and Small Hospitals

Our product line offers healthcare professionals a set of tools to address their many needs. Whatever the kind of organization, our solutions optimize the availability and responsiveness of practitioners, and the effectiveness of teams in the field. For hospital care, our solutions facilitate patient tracking and emergency handling. Our solutions are enhanced by applications developed just for the medical world. Optimizing day-to-day time management means higher-quality patient care.

For more information, download or read the datasheet…OTS Doctors Offices SMB Solution Sheet.pdf


Hospitality, Restaurants and Tourism

If there is one industry in which quality of service counts above all else, this is the one. And communication tools have an active part to play. Whether for managing call overflows with multifunction switchboards, or for routing calls as efficiently as possible, there is a solution, so don’t miss any opportunity. Setting up a professional welcome, for example, can be a simple way to improve your occupancy rate: never lose a call, gain repeat business.

Our intelligent telephone technologies foster improved staff availability, collaboration and work environments: all of this has an influence on your customers’ perceptions and satisfaction.

For more information, download or read the datasheet…opentouch-suite-for-smb-brochure-en.pdf

Complete Communications and Network Infrastructure Portfolio…
Wired and Wireless LAN Infrastructure
High Speed Internet Access (HSIA)
Unified Communication Solution with…

  • PMS Integration for Guest Check-In/Check-Out with Fidelio Opera and Tiger etc.
  • Guest Information – Name, Language, MailBox, DND Setup
  • Wake-up Call Management
  • Integrated Billing System for Cost Management.
  • Integrated Call Centre Solution for Reservation / Sales.
  • Auto Attendant – Don’t miss any calls when the Operator is Busy.
  • Voice Mail – Don’t miss any important calls any time.
  • Fixed Phones (wide range of Phones including Video Communication, Colour Display and Touch Screen Options)
  • Mix of Phones – IP/SIP, Soft Phones, Analog and Digital.
  • Using DECT or WiFi Sets or Smart Phones for Maintenance Staff – Guests reach them anywhere and everywhere.
  • Wireless handsets to facilitate all your internal mobile communications.

ALE Certified applications offered by Partners that are supplementary to OpenTouch™ Suite for SMB.

OPERA, solution developed by Micros-Fidelio:
A modular suite of all-in-one programs for hotel management systems and basic centralized systems.
Full-featured, integrated, web-enabled, multi-lingual and scalable suite of products for the hospitality industry. This offering is fine-tuned for the small, medium and large hotel customer segments with standard driven individual solutions to manage any Hotel operations via a multitude of modules front desk, reservations, house-keeping, banqueting, revenue management, sales activities etc.

TigerHotel iCharge CUB Pro, a solution developed by Tiger TMS:
The indispensable tool for managers to control their accounting and staff management.
Is the key to unlocking telephony and data revenue. Proven in the hospitality sector, Tiger Hotel Pro contains a powerful, feature rich platform delivering seamless integration between Telephony Systems and PMS. Tiger Hotel Pro will arm any General Manager with an intelligent tool for not only guest billing but staff monitoring.

GTHOSP, a modular solution developed by GT2F:
A complete application for managing and billing telephone calls, allocating a line with a direct number, and managing pre-payment mode with cutoff on credit expiration.
GT-HOSP is a call accounting and phone management system software for the use of hotel, retirement home and other kind of hospitality center. The main purpose is to give an easy way to charge the phone calls and to apply the hospitality features for the customers (Room CheckIn/Out, Allocate DDI, handle WakeUp)

Industry and Construction

Facilitate mobility and communication between colleagues, optimize call and data handling, equip staff with robust telephones suited to the job, and more. Our personalized solutions offer tradesmen, manufacturers and builders a rapid and lasting return on investment with sharply reduced communication costs. Discover how sometimes small changes can have a big effect on productivity for a small or medium-sized business.
For more information, download or read the datasheet…opentouch-suite-for-smb-brochure-en.pdf

Various features make the OXO Connect perfect choice for the Industrial and Construction sites…

  • Auto Attendant – Don’t miss any calls and transfer them to the right users.
  • Voice Mail – Don’t miss any important calls any time.
  • Mix of Phones – IP/SIP, Soft Phones, Analog, Digital, DECT, WiFi and Conference.
  • Fixed Phones (wide range of Phones including Video Communication, Colour Display and Touch Screen Options)
  • Using Smart Phones as PBX Extensions.
  • Wireless handsets to facilitate all your internal mobile communications.
  • Wide Coverage at minimum cost with DECT Mobility for Shop Floors, Warehouses and Open Areas for instant access.
  • Integrated Billing System for Cost Control.

Banking, Financial Services, Insurance (BFSI) and Legal Offices

Facilitate mobility and communication between colleagues, optimize call and data handling, equip staff with robust telephones suited to the job, and more. Our personalized solutions offer BFSI and Legal Offices a rapid and lasting return on investment with sharply reduced communication costs. Discover how sometimes small changes can have a big effect on business productivity.

Complete Communications and Network Infrastructure for the BFSI and Legal Offices…
Wired and Wireless LAN Infrastructure
Unified Communication Solution with…

  • Integrated Call Centre Solution.
  • Auto Attendant – Don’t miss any calls and transfer them to the right users.
  • Voice Mail – Don’t miss any important calls any time.
  • Mix of Phones – IP/SIP, Soft Phones, Analog, Digital, DECT, WiFi and Conference.
  • Using Smart Phones as PBX Extensions.
  • Wireless handsets to facilitate all your internal mobile communications.
  • Wide Coverage at minimum cost with DECT Mobility for Shop Floors, Warehouses and Open Areas for easy access.
  • Integrated Billing System for Cost Control.